Products and Services
Pallets
Crates
Load Securement & Protection
Lumber & Panels
End of Line Packaging Systems
Services
Industries
At Millwood, we work hard to deliver every product and service with consistent excellence, yet we recognize that our people are the real difference makers. By God’s grace and with His help, our Team has united under a clear vision of serving others as we pursue our mission: that all who come in contact with Millwood would clearly see the love of Christ in all we do. Many of our Team Members bring decades of experience and expertise to every customer interaction. From those who have been part of Millwood for many years to those who have recently joined our family, we share the same commitment to providing real solutions that help you deliver your products on time every time.
Lionel "Chip" Trebilcock
Lionel “Chip” Trebilcock is a President and Co-Founder of Millwood, Inc., a national leader in pallet manufacturing, packaging systems, and supply chain solutions. Chip’s career began at Litco, the company founded by his father, Corky Trebilcock. After years of success there, he launched Trebco in 1995 and partnered with Steve Miller to establish Millwood the following year. Their vision combined entrepreneurial drive with a deep commitment to people — a foundation that continues to shape Millwood’s growth and culture today.
From its first operation in Vienna, Ohio, Millwood has expanded to more than 40 locations across the United States, serving customers in virtually every major industry. The company designs and delivers new, used, and reconditioned pallets, industrial packaging equipment, and custom crate solutions. Chip’s leadership emphasizes stewardship — cultivating a workplace where business excellence and genuine care for people coexist.
A hallmark of that mission is Millwood’s chaplain program, which provides team members at every location with personal and spiritual support. These chaplains organize retreats, family events, and outreach opportunities, helping team members grow personally, professionally, and spiritually.
Chip and his wife, Cindy, continue to make Vienna, Ohio, their home. Together, they reflect the values at the heart of Millwood: faith, family, and a purpose-driven commitment to love and serve others.
Steve Miller
Steve Miller is a President and Co-Founder of Millwood, Inc., a single-source provider of proven load carrying, securement and damage prevention solutions, management services with our without dedicated facilities, erosion control and lumber products, all founded and built on the gospel of Jesus Christ.
In 1985, at the age of 19, Steve opened Millwood in Holmes County, Ohio, in the same location where his father’s business was destroyed by a fire. In 1996, Steve and his business partner Chip Trebilcock joined, forming Millwood, Inc.
Today, Millwood has over 2,000 team members in 40 locations throughout the contiguous United States. Millwood’s mission is that all who come in contact with us would clearly see the love of Christ in all that we do. As partners, Steve and Chip have made it their mission to provide every team member the opportunity for personal, professional and spiritual growth.
To accomplish this mission, Millwood has a staff of chaplains at every location to come alongside team members as they navigate life’s challenges. The chaplains also organize individual growth events, including marriage retreats and team development getaways. Millwood also provides summer camp opportunities for all team members’ children. Additionally, team members are invited to attend annual mission trips, both domestic and abroad.
As a volunteer and board member for John Maxwell’s EQUIP organization, Steve has traveled the world training others in Biblical leadership principles. Because of his efforts to develop leaders internationally, Steve received an Honorary Doctorate in Leadership Studies from the Ohio Christian University. He also serves on various boards that help fulfill the mission of faith in the marketplace.
Steve and his wife, Julie, live in Canton, OH and have three sons.
Lee Evans III
Doug Flere
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Keith Countryman
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Kyle Countryman
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Jim Pepperney
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Doug Gaier
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Todd Pipoly
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Adam Day
As a National Account Manager with Millwood, Adam works with corporate purchasers to implement national programs that streamline pallet and packaging procurement. His role focuses on helping customers consolidate their spend to a single, trusted source — delivering consistency, reliability and value across multiple locations and markets.
Adam’s career in sales began shortly after college, where he discovered a passion for building relationships and solving customer challenges. In 2013, a personal connection led him to Millwood — when a close friend and colleague encouraged him to apply for an open position on the National Accounts team. Since joining, Adam has found a professional home where his experience, integrity and people-first approach align naturally with Millwood’s mission.
What resonates most deeply with Adam is Millwood’s commitment to taking care of and helping people — whether that’s supporting customers, collaborating with colleagues or contributing to the success of partner businesses. He approaches each customer relationship as a long-term partnership, working to understand their specific needs and build solutions that make their operations stronger and more efficient.
Adam’s focus spans the manufacturing, food and warehousing industries. Regardless of industry, his goal remains consistent: to bring transparency, responsiveness and genuine care to every interaction.
Integrity is the foundation of Adam’s leadership and service. He believes in doing what’s right, following through on commitments and treating people with respect — values that continue to define his work and his relationships.
Amy O'Connell
As a National Account Manager at Millwood, Amy oversees several key customer accounts, working closely with operations, logistics and sales teams to ensure that each partnership runs smoothly and consistently across multiple locations. Acting as a liaison between customers and internal teams, she helps align Millwood’s capabilities with each customer’s unique needs, making sure expectations are met — and often exceeded.
Before joining Millwood, Amy built her career in customer service and supply chain operations, where she discovered a love for connecting with people and solving complex problems. The opportunity to join Millwood appealed to her because of its strong values, faith-driven mission and genuine care for people. “It’s more than just pallets,” Amy says. “It’s about relationships and teamwork.”
Over the years, Amy has led successful onboarding for new accounts, navigated challenging logistics scenarios and developed creative solutions to improve customer outcomes. She credits Millwood’s collaborative culture for these successes, emphasizing that teamwork and mutual respect are the foundation of every accomplishment.
Amy’s work spans a variety of industries, where she helps customers align their pallet management and logistics strategies with sustainability and efficiency goals. She has also played a key role in strengthening Millwood’s vendor network and enhancing communication processes to improve both consistency and customer satisfaction.
What Amy values most about Millwood is its unwavering commitment to service, integrity and faith. She believes that when a company genuinely cares about its people — employees, customers and partners alike — it creates an environment where everyone can thrive.
Her approach to leadership is guided by integrity, respect and empathy. Grounded in her faith, Amy strives to treat everyone with honesty and kindness, viewing each interaction as an opportunity to serve others with purpose. Outside of work, she cherishes time with her family and enjoys contributing to her community through volunteer efforts and local initiatives that strengthen relationships and foster connection.
Janet Fleischer
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Braeden O'Shaughnessy
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Timi Williams
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Tonya Taylor
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Dave Haubert
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Dave Manko
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Dan McCollum
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Dave Sabo
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Mike Scoby
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Chris Fehring
As a Regional Sales Manager, Chris manages the Missouri Valley region, which includes eastern Missouri, the Illinois border, Arkansas and Oklahoma. His focus is on building lasting partnerships, ensuring consistent supply and providing customers with the quality and service that define Millwood’s reputation in the lumber industry.
Chris brought prior lumber experience to Millwood and was drawn to the opportunity to take on a larger, more dynamic territory. The challenge of working across multiple states, serving diverse customers and coordinating with Millwood’s sourcing and operations teams was an exciting next step in his career. Now celebrating his tenth year with the company, Chris continues to strengthen relationships and expand Millwood’s presence throughout the region.
In his work, Chris is known for his steady leadership, deep product knowledge and commitment to doing right by his customers. He believes that honesty, integrity and reliability are the foundation of any successful business relationship. “My humble reputation is built on honesty, integrity and reliability,” he says. “That’s how you cultivate true customer loyalty.” These principles guide every decision he makes and are reflected in the trust he’s earned from both customers and colleagues.
For Chris, what sets Millwood apart is simple but powerful — the company’s dedication to quality products and premium service. He appreciates being part of a team that puts customers first and takes pride in delivering value that extends beyond transactions. That shared commitment is what has kept him motivated and invested for a decade.
With his straightforward approach, consistency and values, Chris exemplifies the spirit of Millwood’s sourcing team — dependable, hard-working and always focused on helping others succeed.
Zach Lopez
As a Regional Sales Manager for Millwood, Zach leads with a deep commitment to serving customers, developing long-term partnerships and upholding the values that define the Millwood culture. He oversees sales operations across his region, working closely with customers and internal teams to deliver pallet and crating solutions that are practical, efficient and built on trust.
Zach’s path to Millwood was shaped by his appreciation for what the company stands for — integrity, service and faith. He was drawn to the pallet and crating industry because of its reach and diversity. “We get to be in every industry,” he says. “From dog food to rocket ships, we have a hand in helping customers across the entire spectrum of business.” That variety, along with the opportunity to make a meaningful difference for customers, continues to fuel his enthusiasm for the work.
In his role, Zach finds the greatest satisfaction in solving problems rather than just selling products. “The industry is always challenging when it’s only about price,” he explains. “But when we can find real solutions for our customers and build lasting partnerships — there’s truly nothing better.” His approach reflects Millwood’s customer-first philosophy: being accessible, responsive and committed to doing what’s right, not just what’s profitable.
Zach also played a role in helping roll out Millwood’s new brand identity, collaborating with the communications team on refining language and messaging to better express who Millwood is and what it stands for.
His leadership and daily decisions are guided by trust, servitude, discipleship and integrity — the same principles he strives to model in his personal life. Zach credits his faith, his wife and his family for grounding him and inspiring his purpose. Outside of work, he and his wife are active in their church and community, volunteering locally and coaching their boys’ sports teams. For Zach, whether at work, home or church, it all comes down to one thing: building relationships that bring glory to God and serve others well.
Tom Slaters
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Jay Brown
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David Turbeville
As Regional Sales Manager for Millwood’s North Texas region, David is responsible for leading sales growth, building strong customer relationships and ensuring that Millwood’s commitment to service and integrity is reflected in every interaction. He works closely with customers across a variety of industries to deliver tailored pallet and packaging solutions that improve efficiency and strengthen long-term partnerships.
David joined Millwood in August 2023 after beginning his career in software sales. Having launched his professional journey during the height of the COVID-19 pandemic, he was eager to move into a role where he could work with a tangible product line and engage directly with customers. A LinkedIn post about Millwood opened that door, and the company’s values and Christ-centered mission quickly resonated with him.
When David stepped into the role, he was just two and a half years out of college and new to outside sales. Determined to rise to the challenge, he focused on setting goals and delivering results through consistent effort and relationship building. In just two years, he was honored with the 2025 Quantum Leap Award.
For David, what sets Millwood apart is its unwavering faith foundation and commitment to its guiding pillars — Trust, Servitude, Discipleship and Integrity. “It’s bigger than just pallets,” he says. “Our work is about serving people and doing what’s right.” Those same principles guide how he approaches leadership, customer service and decision-making each day.
Outside of work, David enjoys spending time outdoors — whether hunting, fishing or playing golf.
Bryan Ware
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Tyler Ritter
As Regional Sales Manager for Millwood’s Carolinas Region of North and South Carolina, Tyler is part of a dedicated team that includes Sourcing Manager Connie Starr and Customer Support Manager Lisa Luck. Together, they serve customers across the region by providing reliable packaging and pallet solutions while maintaining the highest standards of service, integrity and care.
Tyler brings more than a decade of sales experience to his role, having worked in both insurance and construction equipment before joining Millwood. Drawn to the company’s strong values and Christ-centered culture, he saw in Millwood not just a great professional opportunity but a place that aligned with his personal beliefs and purpose. “I wanted to find a company that shared my values,” Tyler says. “Millwood fit that perfectly — and the fact that it’s in a great industry within manufacturing and sales made it even better.”
Since joining, Tyler has focused on building and strengthening his territory — a process filled with both challenges and rewarding milestones. One highlight was earning Millwood’s Golden Corner Board Award, recognizing his success in identifying and closing strong new accounts for the company’s growing corner board manufacturing operation. He values the relationships he’s built along the way, crediting his teammates and customers as key contributors to his success.
Tyler believes what truly sets Millwood apart is its unwavering commitment to its core pillars and the refusal to sacrifice principles for profit. “We really do live by our values,” he says. “That’s what makes this company special.”
Faith and family are central to Tyler’s life and leadership. He strives to live each day with confidence, humility and a desire to honor God through his work. Outside of the office, Tyler prioritizes time with his family, enjoys watching football, playing pickleball and relaxing with friends — often over a good conversation and an occasional bourbon.
Chris Wille
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Jack Brough
As Regional Sales Manager for Millwood’s Northeast region, covering Eastern Pennsylvania and New Jersey, Jack is committed to building and maintaining strong customer relationships, expanding partnerships and ensuring that Millwood’s commitment to quality and service is upheld across every interaction. He works closely with customers and internal teams to deliver packaging and pallet solutions that meet each partner’s unique operational needs.
Before joining Millwood, Jack spent nearly two decades in snack food sales and distribution, helping both national and emerging brands expand their market presence. That experience gave him a deep understanding of customer service, logistics and the importance of trusted partnerships — all skills he now brings to his work at Millwood. What drew Jack most to the company was its culture of support and the leadership’s genuine commitment to both its people and its customers. “I was drawn to Millwood by the culture and the support that leadership provides,” Jack says. “It’s a place that truly values people and purpose.”
Since joining the team, Jack has focused on strengthening existing customer relationships and expanding Millwood’s reach through new partnerships in his region. He takes pride in helping customers find the right solutions — not just products — by taking time to listen, understand and problem-solve collaboratively. That thoughtful approach reflects one of Jack’s guiding values: putting the customer’s needs first.
For Jack, what sets Millwood apart is its dedication to quality and integrity, backed by a sincere commitment to serving customers above all else.
Mike McCalip
As Regional Sales Manager for Central Indiana, Mike is responsible for building and maintaining relationships with customers across one of the most active industrial and distribution regions in the country. Though new to the role, Mike has already found his work with Millwood both rewarding and challenging, driven by a genuine commitment to serving customers with honesty, trust and care.
Before joining Millwood, Mike built a career in the electronic security and rigging industries, gaining extensive experience in sales, project management and customer service. After deciding to transition from the rigging industry, he came across the Regional Sales Manager position with Millwood and was intrigued. “After meeting with Millwood and several members of the leadership team, it was clear to me that Millwood cares about its Team Members and its customers,” Mike says. That sense of purpose and authenticity convinced him that Millwood was the right place to continue his career.
In his current role, Mike serves customers in the crossroads of America — a region known for its extensive network of distribution centers and major automotive parts manufacturers. These companies play a vital role in supplying products across the country, and Mike is proud to represent Millwood’s ability to support them. “At Millwood, our wide array of palletizing and packaging solutions make us the leader in this market,” he says. “We help companies across Indiana operate more efficiently and reliably.”
Of Millwood’s four guiding pillars, trust and integrity are the ones Mike values most. He believes doing what’s right for the customer always builds lasting relationships and long-term success.
His faith is at the center of his life and family, guiding his decisions and keeping him grounded. Mike feels blessed to be part of the Millwood team and looks forward to many years of serving both the company and its customers.
Chris Moore
As a Regional Sales Manager at Millwood, Chris leads territory development and client relations, focusing on growing partnerships and delivering tailored pallet and crating solutions to customers across his region. His approach is grounded in trust, transparency and long-term collaboration — values that reflect both his personal principles and Millwood’s company culture.
Chris came to Millwood after being recruited from Crown Forklifts, where he gained extensive experience in the warehouse and manufacturing industry. The opportunity to stay within that world — but with a faster-paced, more diverse product line — appealed to him. He was drawn to Millwood not only for its dynamic business model but also for its mission and values. “Millwood’s pillars of Servitude and Integrity resonate most with me,” Chris says. “I try to live both my professional and personal life by giving customers 100% of my effort and being upfront and honest in every interaction.”
In his role, Chris primarily focuses on pallets and crates, but his commitment to customer success extends far beyond product categories. He’s passionate about helping customers in any industry or field find the right solutions for their shipping and packaging needs — whether that means solving complex logistical challenges or simply being a reliable partner when they need support most.
For Chris, building strong relationships is at the heart of effective leadership and customer service. He believes that genuine connections — built on respect, communication and consistency — create the foundation for shared growth and long-term success.
Every day, Chris brings a hands-on, service-minded approach to his work, ensuring that each customer feels valued and supported. His dedication to relationship-building and his alignment with Millwood’s core values make him a trusted partner to his customers and a respected leader within his region.
Judy Staley
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Kristi Waid
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Paula Rickert
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Crissy Crawford
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Laura Philibin
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Renee Stevens
As a Regional Customer Manager at Millwood, Renee brings more than 19 years of dedication to customer service, teamwork and faith-driven leadership. Known for her responsiveness and reliability, she serves both Millwood and its customers by staying available to answer calls, emails and texts, assisting in any department and helping wherever she’s needed. Her commitment to service reflects Millwood’s mission to honor God through work and relationships built on trust and integrity.
Renee began her journey with Millwood in April 2006 after seeing a job listing in the Tribune Chronicle. Following interviews with company leaders, she accepted a Customer Service Representative position and quickly became a vital part of the team. Nearly two decades later, her heart for helping others and her deep understanding of Millwood’s operations continue to make her an indispensable resource for both customers and colleagues.
What resonates most with Renee about Millwood’s culture is its Christ-centered foundation and Four Pillars of Trust, Servitude, Discipleship and Integrity. These values have shaped how she works and serves, guiding her interactions and decisions every day.
Renee works with a wide range of customers across multiple industries, often connecting with new accounts through word of mouth or referrals. Many returning customers point to Millwood’s quality, on-time deliveries and attentive service as reasons they continue to partner with the company. “Our quality, prompt deliveries and customer service are second to none,” she says, echoing the feedback she receives from customers regularly.
Guided by respect and empathy, Renee believes these two traits help people make better choices in both business and life. Her dedication to faith, service and teamwork has made her not only a trusted advocate for her customers but also a shining example of Millwood’s values in action.
Angie Valdez
As a Regional Customer Manager at Millwood, Angie serves customers across the Great Lakes and North Central regions. In her role, she builds and maintains strong relationships with vendors and customers while coordinating sourcing and supply solutions that meet each customer’s unique needs. Her approach is grounded in responsiveness, honesty and care — qualities that reflect Millwood’s mission to serve others with excellence and integrity.
Angie’s journey with Millwood began in sourcing before transitioning into her current customer management role. With more than 10 years of experience in the pallet industry, she brings a deep understanding of the business and a passion for problem solving to every challenge. “I took the job because I felt it would allow me a good work life balance,” Angie says. “It not only gave me that, but I also enjoy all the challenges that come with the industry. I’ve met so many wonderful vendors and customers who have become very good friends.”
Before joining Millwood, Angie’s work focused primarily on recycled lumber. At Millwood, she expanded her expertise to include new, custom sizes and crate solutions — a shift that she describes as both challenging and rewarding. “It’s been fun to learn,” she says, crediting the company’s culture and teamwork for helping her grow.
For Angie, what sets Millwood apart is its genuine care for people. “A lot of companies talk about valuing their employees, but Millwood truly demonstrates it,” she says. “Having chaplains onsite, offering retreats for individuals and married couples and supporting mission trips are just a few examples of what makes this place special.”
Guided by her faith and personal values, Angie believes in always doing the right thing. “Good morals and being ethical are very important to me,” she says. That commitment to integrity shapes every decision she makes and continues to define the way she leads, serves and supports others at Millwood.
Christian Haubert
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Samantha Coie
As a Regional Customer Manager for Millwood, Samantha serves customers across the Midwest territory with a focus on mid to northern Ohio. She provides dedicated customer service and sourcing support while working closely with four Millwood plants in eastern Ohio to help ensure each operates at full capacity. Her ability to connect people, solve problems and coordinate efforts across multiple teams makes her an important part of Millwood’s customer support team.
Samantha began her Millwood career as an inside sales specialist after hearing about the company from a friend who was already part of the team. The opportunity sounded both challenging and exciting, offering a chance to grow in a company with strong values and room for advancement. Years later, both women are still thriving at Millwood, a testament to the company’s supportive culture and opportunities for long-term careers.
What stands out most to Samantha about Millwood’s mission is the way ownership truly cares for every team member, partner and customer. Having witnessed the company’s exponential growth since she started, she appreciates that despite its size, Millwood still feels like a small, family-owned business where people genuinely matter.
In her work, Samantha partners with her sales teammate to tackle challenges of every kind. “Between his decades of experience and my tenacity of never giving up, we are determined to find a solution that will work for any problem,” she says. With access to the Millwood Lab and a team of experts across the organization, she helps customers find creative and effective packaging solutions.
Guided by the Golden Rule, Samantha strives to treat others the way she wants to be treated. She values relationships above all and works hard to deliver exceptional service every day.
Beyond her role, Samantha says Millwood’s commitment to providing volunteer opportunities in the community is priceless. “Not only giving back to the communities that Millwood is present in but giving their team members an opportunity as well to give back is leading by example and inspiring,” she says.
Christina Wenger
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Lisa Luck
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Lisa Ramsbottom
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Sarah Drennen
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Steve Ripley
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Nick Gallo
As a Business Development Manager at Millwood, Nick plays a leadership role that bridges engineering, operations and strategic growth. He oversees procurement and manages operations at Millwood’s Lordstown, Ohio facility, which includes the corner board and CORE filter sock mesh production lines. Nick also leads the crate division’s operations and engineering efforts, ensuring each department runs efficiently and aligns with Millwood’s commitment to innovation, quality and faith-based values.
A lifelong resident of Youngstown, Ohio, Nick’s roots in manufacturing run deep. He earned his bachelor’s degree in 2004 and went on to complete his Master of Business Administration in 2023. His professional journey began in his family’s manufacturing business, where he learned every aspect of operations, from production and engineering to customer service and leadership. When the business was sold in December 2021, he took time to reflect, recharge and consider what was next.
After two years of retirement and a short tenure at a local university, Nick felt the pull to return to private industry — to the hands-on problem-solving and collaborative environment that had always inspired him. He found the perfect opportunity at Millwood, where he could once again combine his passion for business, engineering and manufacturing within a culture that shared his faith and values.
Since joining Millwood, Nick has taken great pride in leading and supporting the teams at the Lordstown facility. “It has been rewarding to witness the steady progress and ongoing improvements at Lordstown after being trusted to oversee it,” he says. Under his guidance, the facility continues to grow stronger, building efficiency and collaboration across multiple product lines. Nick is quick to credit his team for that success, recognizing the dedication, craftsmanship and shared purpose that drive their achievements.
For Nick, what sets Millwood apart is its foundation — a company built on faith, integrity and the unshakable belief that there is always a way forward. “It’s the faith, the foundational values and the relentless drive to find a way forward that make Millwood different,” he says. “We don’t just talk about doing what’s right — we live it.” That belief shapes how he leads, makes decisions and approaches challenges, both in business and in life.
Nick’s leadership style is grounded in respect, collaboration and accountability. He values open communication, believing that transparency and trust create stronger teams. He also understands that great leadership means serving others first — listening, empowering and helping people reach their potential. His goal is not only to drive operational success but also to foster growth, both personally and professionally, among the people he works with.
Outside of work, Nick remains deeply connected to the Youngstown community that shaped him. Family is at the center of everything he does, and his experiences as a husband and father continue to influence how he leads and serves. Nick finds great fulfillment in giving back to the same community that supported his family’s business for decades. Whether through volunteering, mentoring or supporting local initiatives, he sees each opportunity as a chance to invest in others and express his gratitude through action.
For Nick, joining Millwood represented more than just a career move — it was a calling back to the kind of work that matters. It allowed him to combine his love of manufacturing with a mission-driven organization where faith and business walk hand in hand. Every day, he strives to uphold the values that have defined his journey: integrity, perseverance and service to others.
Through his leadership, experience and unwavering commitment to doing what’s right, Nick continues to help Millwood grow stronger while staying true to its mission.
Blake Ripley
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Rick Havrilla
As a Business Development Representative at Millwood, Rick focuses on business development within a 100-mile radius of the company’s Lordstown, Ohio operation with a primary emphasis on corner board solutions. In this role he partners with customers across a variety of industries helping them strengthen their packaging operations and protect their products with reliable and cost-effective materials.
Rick’s path to Millwood was guided by his passion for people and relationship-building. Even during his college years he knew he wanted to pursue a career in sales that would allow him to connect with others, learn about their businesses and provide value through meaningful partnerships. Millwood’s relationship-focused culture and strong foundation of faith and integrity made it a natural fit.
Integrity in particular stands out as the value that most resonates with Rick. “Always doing the right thing and helping others along the way is a value I’ve carried with me my whole life,” he says. That principle guides how he approaches both his customers and his colleagues, ensuring that every decision he makes honors trust and transparency.
Rick’s customer base spans a wide range of industries — essentially anyone whose operations involve protective packaging. Whether serving manufacturers, distributors or local producers, he takes pride in delivering solutions that meet real needs and strengthen long-term relationships. His philosophy is simple but impactful: treat others the way you would want to be treated.
Faith also plays a central role in Rick’s life and work. He attributes much of his personal and professional grounding to his trust in God and feels that Millwood’s Christ-centered, faith-based mission reinforces those beliefs every day. Through his dedication to integrity, service and relationships, Rick embodies the values that make Millwood more than just a packaging company — it’s a community built on faith and purpose.
Chad McConnell
As a Strategic Sourcing Manager for National Accounts, Chad works closely with Millwood operations and vendor partners across North America to source the materials and products that support customers every day. He negotiates pricing, qualifies mills, resolves quality or service issues and maintains index-based lumber and pallet pricing data to ensure consistency and transparency for customers nationwide. His role combines strategic thinking, problem solving and relationship management to help Millwood deliver reliable, high-quality solutions at every level.
Chad’s background in the lumber industry spans more than two decades. Before joining Millwood, he spent 20 years working in his family’s lumber and hardware business, where he learned the fundamentals of sourcing, customer service and leadership. When the family business was sold, Chad saw an opportunity to bring his experience to Millwood — a company he already knew as both a customer and a respected name in the industry. The transition was seamless, as his lifelong experience in lumber translated naturally to Millwood’s sourcing and operations model.
What drew Chad to Millwood, and what continues to inspire him, is the company’s culture of servant leadership. “I deeply believe in the idea that the role of a leader is to serve and support those around them,” he says. “At Millwood, that principle is woven into the culture. Leaders genuinely invest in their teams, guide them to reach their potential and prioritize collaboration over hierarchy. It’s refreshing and motivating to be part of that.”
Chad’s focus includes serving multi-location manufacturing and distribution customers with solutions that range from lumber, crates and pallets to scrap management, trucking and sustainability efforts. He values open communication, mentorship and accountability, believing these create an environment of trust where teams and customers alike can thrive.
Through his leadership, experience and dedication to service, Chad helps Millwood strengthen its reputation as a trusted partner across the lumber and packaging industry.
Outside of his work with Millwood, Chad enjoys engaging with industry organizations such as the NWPCA and WPA. “They’re a wealth of knowledge,” he says. “I’ve learned so much through their members and continue to grow from those interactions.”
Connie Starr
As Sourcing Manager for Millwood’s Eastern Region, covering territory from Maine to Florida, Connie leads vendor development and negotiation efforts that ensure customers receive the best materials and service possible. Her work involves more than purchasing — it’s about building trusted partnerships, understanding each vendor’s strengths and aligning them with Millwood’s commitment to quality and integrity. By thinking ahead and sourcing responsibly, Connie helps Millwood serve customers efficiently while supporting long-term, values-based relationships.
Connie began her career in buying and procurement roles with several companies before entering the pallet industry more than 37 years ago. Those early experiences taught her valuable lessons about business and people — especially the importance of honesty, reliability and strong relationships. When she joined Millwood, she immediately recognized that it was more than just a workplace. “I realized this wasn’t just a job,” Connie says. “It was a place where I could live out my faith and values every day. I love being part of a company that puts people first, works with integrity and sees what we do as a way to serve others.”
Throughout her career, Connie has modeled servant leadership. She believes that true leadership starts with putting others first — employees, customers and the community. Her goal is to serve people well and help them succeed, whether they are Team Members, business partners or vendors.
In her approach to sourcing, Connie looks for vendor partners who share Millwood’s culture and values. She prioritizes collaboration with those who believe in doing the right thing and view success as something that benefits everyone involved.
“For me, it’s never just about pallets,” Connie says. “It’s about purpose, people and giving my best. I’m passionate about serving others and strive to do my best in all that I do.”
Through her decades of experience, faith and dedication, Connie continues to strengthen Millwood’s network and embody its mission to serve with excellence and heart.
Ian Wingard
As a Sourcing Manager at Millwood, Ian plays a key role in connecting customer needs with the right providers. He ensures that quality, delivery and service consistently meet Millwood’s high standards while maintaining strong relationships with both customers and suppliers. His attention to detail and dedication to finding the right fit help ensure that every project runs smoothly from start to finish.
Before joining Millwood, Ian spent his entire career in steel manufacturing and production. When that chapter of his career came to a close, he found a new home in the pallet industry — one he had already come to know as a former Millwood customer. The familiarity and strong reputation of the company made the transition a natural step, and he embraced Millwood’s mission and culture.
What stands out most to Ian is how different Millwood feels from other companies he has worked for. The culture, grounded in faith and service, is what inspires him most. “The mission is simple,” he says. “Let everyone who comes in contact with Millwood see the love of Christ in all we do.” That purpose continues to guide his approach to leadership and collaboration every day.
Ian focuses primarily on national, multi-location opportunities, working to match complex needs with efficient and cost-effective sourcing solutions. As a mechanical engineer by degree, he approaches each challenge with a problem-solving mindset and enjoys finding creative ways to deliver solutions that make a real difference for customers.
When it comes to leadership and relationships, Ian believes in treating others the way he wants to be treated. Listening carefully and understanding a customer’s needs before recommending a solution are at the core of how he works. By combining technical knowledge, integrity and genuine care for people, Ian helps ensure that every Millwood partnership reflects the company’s values of service and trust.
Traci Westrem
As a Strategic Sourcing Manager at Millwood, Traci Westrem is dedicated to finding the best cost and solution for every project while building strong, lasting relationships with Millwood’s manufacturing and partner facilities. Her work ensures that quality, service and pricing align to create the best possible outcomes for both customers and suppliers.
Traci’s path to Millwood began when she attended a job fair at a local university after being laid off from her previous position. Millwood happened to be one of the participating companies, and the opportunity to join a growing, values-driven organization fit what she was looking for. Since then, she has become an integral part of the sourcing team, known for her professionalism and commitment to doing things the right way.
For Traci, the part of Millwood’s culture that resonates most is its commitment to family. “They view family as a priority, not an inconvenience,” she says. “That’s hard to find.” This perspective shapes how she approaches her work and interactions, emphasizing respect, balance and empathy.
While Traci primarily works with Millwood’s supplier base, her focus is always on how her efforts can improve quality, service and pricing for the end user. She believes in leading with honesty and doing what’s right, even when the news isn’t always good. “If you do right by people and are honest, you can work through any situation,” she says.
Her straightforward approach and genuine care for others make her a valued teammate across Millwood’s network. Through integrity, hard work and perspective, Traci helps Millwood continue to deliver excellence with heart.
Zach Wegener
As Millwood’s Product Line Manager for Custom Crating, Zach leads the development and management of all “value-add” packaging products that go beyond standard pallets. His work brings together creativity, technical expertise and collaboration to design solutions that help customers protect and transport their products safely and efficiently. From initial concept to finished product, Zach oversees every stage of the process guiding teams, refining designs and ensuring Millwood continues to set the standard for quality and innovation in custom packaging.
Zach has spent roughly a decade in the custom packaging solutions industry, a field that perfectly blends his passion for problem solving with hands-on creativity. “What drew me to the packaging industry is the ability to see a product move from an idea to a physical product,” he says. “My passion is to help solve a problem with a creative solution, and the packaging space allows me to do this every day.” That mindset, finding better ways to meet customer needs, is what continues to drive his work at Millwood.
One of Zach’s key accomplishments has been leading the establishment of Millwood’s design team for value-add packaging. Creating a team that could design, test and deliver custom crating and packaging solutions was both a challenge and a significant milestone. “The pursuit of standardized processes for value-add packaging is challenging and rewarding,” he explains. “It’s about creating systems that make innovation repeatable and consistent so every customer gets a solution that’s efficient, reliable and built to last.”
Zach’s leadership extends beyond operations and process improvement. He plays a crucial role in advancing Millwood’s capabilities within the custom packaging space, working closely with engineers, designers and production teams to explore new materials, technologies and methods. His efforts have strengthened Millwood’s position as a trusted partner for customers with complex, high-value packaging needs.
What stands out most to Zach about Millwood is its authenticity. “The genuine heart and soul of Millwood beats throughout all parts of the business,” he says. “I consistently feel the intentional message that our Pillars send throughout Millwood, our customers, our vendors and our communities.” For him, Millwood’s commitment to trust, servitude, discipleship and integrity isn’t just a set of values; it’s a way of life that defines how the company serves others.
Zach’s leadership style is guided by his beliefs that leading with empathy creates stronger teams, clearer communication and better outcomes for everyone. “I lead with compassion, intention and respect,” he says. “That’s how I try to approach every decision and every relationship whether it’s with a team member, a customer or a partner.”
Under Zach’s guidance, Millwood continues to expand its value-add offerings and strengthen its expertise in custom crating. His focus on building systems, teams and relationships ensures that Millwood’s solutions meet both the functional and relational needs of its customers providing quality products backed by a company that truly cares.
For Zach, being part of Millwood means more than overseeing a product line; it’s about building something lasting. It’s about combining creativity with purpose and using his skills to serve people in meaningful ways. Through his leadership, innovation and heart for others, Zach continues to help Millwood grow its impact while staying true to the mission that drives everything the company does.
When he’s not leading projects or mentoring his team, he spends time with his family, enjoying the moments that keep him grounded and inspired.
Joel Clifford
As Director of Sales for Millwood’s Crating Division, Joel leads the strategic direction, growth and support of all crating sales operations across the company. His role involves developing market strategies, guiding sales teams and ensuring that Millwood’s custom crating solutions meet the highest standards of quality, service and innovation. With a focus on relationships, integrity and results, Joel helps strengthen Millwood’s presence in the industrial packaging and crating market while staying true to the company’s faith-driven mission and values.
Joel brings more than 15 years of experience in the packaging industry to his role. Before joining Millwood, he worked with a packaging company where he gained extensive knowledge of industrial materials, design solutions and customer partnerships. His decision to join Millwood was driven by more than just professional opportunity — it was about purpose. “I was attracted to the values and mission of Millwood as well as the challenge of building a crating division,” Joel says. “It was clear from the start that this was a company grounded in faith and committed to putting people first.”
Since stepping into his role, Joel has led a full re-evaluation and restructuring of Millwood’s crating division. He has analyzed the company’s approach to the market, assessed personnel needs and made bold changes to align the team with long-term growth goals. “We made a complete 180 and hit the restart button,” he says. “That process has been both challenging and rewarding, but it’s exciting to see how far we’ve come and how much potential there is ahead.”
For Joel, the work goes far beyond sales metrics and business plans. He sees every relationship — with Team Members, customers and partners — as an opportunity to build trust, demonstrate care and reflect Millwood’s mission in action. What stands out most to him about the company is its culture of faith, family and authenticity. “It’s the family aspect and the fact that Millwood is not bashful about its faith in God,” he says. “We put our people first. That’s what truly sets this company apart.”
Joel’s leadership philosophy centers on three core principles — honesty, integrity and humility. These values, he believes, are the foundation of strong leadership and lasting relationships. “Always pursue honesty, integrity and humility in decisions and in how you lead,” Joel says. “The impact of staying true to these values sticks long after the decisions are made.” Whether he’s coaching his team, guiding a customer conversation or navigating a challenge, Joel strives to lead with transparency and grace.
While expanding Millwood’s crating division, Joel is making strides toward creating a cohesive, service-focused team. His goal is to build a division known not only for its products but also for its people — a Team that reflects the same faith, care and excellence that define Millwood as a whole. “We’re just getting started,” he says, “but the vision is clear. We’re building something that will last.”
Beyond the business side of his role, Joel is deeply motivated by the opportunity to serve others. He finds fulfillment in helping his Team Members grow, both professionally and personally, and in creating an environment where collaboration and encouragement thrive. For him, success isn’t just about numbers — it’s about impact.
Joel’s approach embodies the spirit of Millwood’s mission statement: that all who come in contact with the company would clearly see the love of Christ in all that it does. His leadership, grounded in faith and humility, continues to shape the future of Millwood’s crating operations and inspire those around him to pursue excellence with purpose.
As he looks ahead, Joel remains focused on growth — not only for the division but for the people who make it possible. Through his integrity, vision and servant leadership, he is helping build a legacy of faith and innovation that will carry Millwood’s crating division forward for years to come.
Don Rutan
Information coming soon.
Herb Hoffman
Herb oversees sales in Millwood’s Lumber Sourcing office in Columbus, Ohio where he focuses on developing the next generation of the team and driving new business opportunities. With decades of experience in the lumber industry, Herb brings not only deep market knowledge but also a genuine care for people, relationships and faith that reflects the heart of Millwood’s culture.
Herb’s professional journey began in the paint industry, working for his family’s business. When that business was sold, he transitioned into lumber sales, where he built his career for the next 20 years. Herb later followed another coworker to Millwood — a move that felt like both a continuation and a new beginning.
Throughout his career at Millwood, Herb has earned recognition for his performance and leadership, including the Bronze and Silver President’s Awards for sales excellence. While those achievements are meaningful, Herb measures his success in other ways. “It’s wonderful to work for an organization that recognizes and appreciates your efforts,” he says, “but the most important and meaningful part of my job has been the friends I’ve made — with vendors, customers and the people at Millwood.”
Faith has always been a defining part of Herb’s life and work. One of the moments that left a lasting impression on him came early in his time at Millwood, when he first met co-founder Chip. “We prayed together at an event at Youngstown State University,” Herb recalls. “I’ll always remember that moment. It was a breath of fresh air. I always knew there was strength in my faith, but now I was part of an organization that clearly felt the same way.”
Herb’s approach to business and leadership is rooted in the moral foundation instilled by his family. “People of character do the right thing even if no one is looking and even if it costs more than they want to pay,” he says. That belief has guided his decisions, relationships and work ethic throughout his life.
His father’s example also played a powerful role in shaping his perspective. The experience of his father overcoming polio was an enormous challenge for his family. “Even churches turned us away as they were afraid of the disease,” Herb remembers. “But my father’s faith never faltered, and eventually we were welcomed by the Christian Science Church.” That determination, courage and steadfast faith left an enduring mark on Herb and continue to influence how he faces challenges today.
For Herb, Millwood has been far more than a workplace. It has been a community — a place where his personal and professional values align. Over the years, he has traveled across Ohio and Indiana, meeting entrepreneurs, suppliers and customers from all walks of life. Each connection has added meaning to his work and reinforced his belief that success is measured not only in sales but in relationships built on honesty, integrity and respect.
“Millwood has been more than just an income for me,” Herb says. “I’ve had the privilege of meeting interesting people, helping entrepreneurs succeed and making many friends along the way.”
Through faith, perseverance and a lifelong commitment to doing what’s right, Herb Hoffman continues to serve as a steady and trusted presence within Millwood’s Lumber Sourcing team — someone who lives the values he learned long before joining the company and who models them every day in his work and relationships.
Drew Dersom
As part of Millwood’s Lumber Sourcing team, Drew plays a key role in purchasing lumber for Millwood’s mills to ensure they maintain the inventory needed to operate efficiently. He also sources lumber for external customers, balancing cost, quality and delivery to meet each partner’s needs. Drew’s work helps strengthen Millwood’s supply chain while supporting the company’s mission to serve with integrity and excellence.
Before joining Millwood, Drew spent more than a decade with UPS in management roles. While he valued the experience and skills gained during his time there, the pace eventually took its toll. A Millwood employee shared his own experience of Millwood’s culture and values and thought Drew would be a strong fit. After meeting the team and interviewing, Drew joined Millwood in January 2025 and immediately felt at home.
For Drew, what stands out most about Millwood is the company’s emphasis on doing what’s right. “We’re encouraged to do the right thing,” he says. “Not just what’s best for the bottom line, but the honorable thing. I like the ethics that this company has and encourages.” That philosophy guides how Drew approaches his work with customers and colleagues alike.
Drew’s primary customer is an Austrian-owned company with its North American headquarters in Ohio. Millwood’s Apple Creek operation cuts and builds all of their materials, and Drew plays an essential role in keeping that partnership running smoothly.
He attributes much of his growth to the strong leadership around him. “I’m blessed to have fantastic leadership in my office,” he says. “Our managers lead by example and are always glad to lend a hand.”
Outside of work, he spends much of his free time coaching his sons’ flag football and basketball teams and working with Bexley Youth Tackle Football. He’s also an avid, though self-proclaimed “poor,” golfer and a passionate fan of the Ohio State Buckeyes and the Kentucky Wildcats.
Tim Hambleton
As part of Millwood’s Lumber Sourcing team, Tim is responsible for purchasing softwood lumber for Millwood’s plants and a range of industrial customers that depend on consistent, high-quality supply. His focus is on building reliable partnerships and ensuring that every transaction supports the long-term success of both Millwood and its customers.
Tim brings more than 20 years of experience in product management and procurement to his role. Before joining Millwood, he spent his career developing sourcing strategies, managing supplier relationships and finding ways to create value beyond cost savings. When the opportunity arose to apply his skills in a new environment, Millwood offered the perfect fit — a place where he could continue to grow professionally while contributing to a company built on integrity and service.
What stands out most to Tim about Millwood is the company’s positive work environment and the authenticity of its people. “I enjoy the kindness of the organization and the people I work with,” he says. “It’s refreshing to be part of a culture that values teamwork and genuine relationships.”
Tim and his team primarily serve industrial users of softwood lumber who purchase full truckload quantities. This includes companies in pallets, crating and truss manufacturing, as well as some lumber yards that supply materials to the building industry. His goal is always to do more than simply fulfill orders — he strives to provide insight, reliability and partnership that customers can depend on.
His approach to work and leadership is guided by respect, honesty and kindness. “I treat everyone as I expect to be treated,” Tim says. “I try to find ways to add value for customers and Team Members and to not just be a transactional supplier.”
By combining experience, integrity and a genuine desire to help others succeed, Tim continues to strengthen Millwood’s sourcing network and its reputation for service and trust.
Brad Arnold
Information coming soon.
Lionel Trebilcock
Information coming soon.
Brad Bennett
Information coming soon.
Frank Hyatt
Information coming soon.
Carmine Azzato
Information coming soon.
Jody Jones
As Millwood’s Lead Regional Chaplain Coordinator, Jody helps oversee the company’s chaplain ministry and leads efforts to implement programs that encourage Team Members to grow personally, professionally and spiritually. His role combines pastoral care, leadership and relationship building, creating opportunities for Millwood Team Members to experience encouragement, support and spiritual renewal in their daily lives and work.
Jody’s journey to Millwood began with a clear calling to ministry in the early 2000s. He has served as a senior pastor since 2010, guiding his congregation with faith and dedication. “God led me to Millwood by His providence,” Jody says. “It’s been an amazing ride and such a privilege to see so many lives touched by the Millwood Cares ministry.” His work with Millwood allows him to extend his ministry beyond the church walls, reaching people where they are and reminding them that faith and work can walk hand in hand.
Of all aspects of Millwood’s culture, it’s the mission statement that resonates most deeply with Jody — that all who come in contact with Millwood would clearly see Christ in all that we do. That guiding purpose fuels his commitment to help every Team Member not only find success in their work but also grow in their walk with Jesus. “My focus is to see Team Members grow in their walk with Jesus and have victory in their lives,” he says.
The values that shape Jody’s leadership are rooted in biblical integrity and the Great Commission from Matthew 28:19-20, which calls believers to share their faith and serve others with love and humility.
Jody has been a minister of Christ for more than twenty years. When he’s not ministering or mentoring others, Jody enjoys being outdoors — hiking, mountain biking, kayaking and camping. For him, every moment outside is another reminder of God’s presence and grace.
Jason Allen
Information coming soon.
Luis Diaz
Information coming soon.
Jose Perez
Information coming soon.
Chuck Gantz
Information coming soon.
Christine Rupert
As the Marketing Manager at Millwood, Christine works to build awareness of the company and its purpose while strengthening connections with customers, Team Members and the communities Millwood serves. Her focus is on telling the Millwood story — one built on integrity, service and faith — and ensuring that every interaction reflects the company’s mission to show the love of Christ in all that it does.
Christine joined Millwood after more than 20 years in business leadership across North America, where she held roles in executive management, sales, pricing strategy, marketing and business development. Her career has been defined by a commitment to delivering value to customers, leading with integrity and helping organizations exceed their goals through teamwork and trust. Before joining Millwood, she worked in both the state government and private sectors, guiding companies to align strategy with core capabilities to deliver measurable results.
Christine was drawn to Millwood because of its mission, ethics and vision. “Millwood’s purpose to leave a legacy that cares for people as family, gives second chances and grows the eternal family truly resonates with me,” she says. “I’m proud to be part of a national organization with over 40 locations that still maintains a strong local presence and a focus on people and their livelihood.”
Her leadership philosophy centers on collaboration, courage and consistency. She believes in aligning people with strategy across the organization, delivering on promises even when it’s hard and embracing honest conversations that inspire growth. “We win as a Team and grow as a Team,” she says.
Christine thrives in environments that uphold strong ethical standards, value people and encourage purposeful work — qualities that make Millwood the perfect place for her to lead and serve.
Outside of work, Christine enjoys spending time outdoors — boating, hiking, kayaking and biking — and volunteering with her church and a non-profit that strives to provide access to the outdoors for everyone.
Josh Stipanovich
As Communications Manager at Millwood, Josh oversees all internal and external communications, ensuring that Millwood’s mission and message are shared clearly and consistently across every platform. He manages programs that include company-wide communications through the Intranet and location-based communications centers, website articles, case studies, press releases, trade show promotions, and public relations efforts. Josh also collaborates closely with the Marketing Team to develop print, digital and video content that supports regional and national sales initiatives.
Josh joined Millwood in 2014 as a Marketing Project Specialist, bringing with him a background in journalism and professional communication. He previously worked as a beat reporter for a local newspaper before transitioning into marketing at a Youngstown-based startup. His career at Millwood has steadily grown — from Multimedia Manager leading a small creative team to his current leadership role in Communications. Over the past decade, he has played a key role in major projects such as redeveloping Millwood’s Intranet, launching HubSpot to support sales, helping drive a recent rebrand project and revamping the company website.
“What I love most about my job is the people,” Josh says. “I’ve had the opportunity to meet, learn from, and collaborate with team members across the business. Each project we complete together supports the growth of Millwood internally and externally.”
What truly sets Millwood apart for Josh is its Christ-centered, faith-based culture and commitment to people. “Millwood is a Faith-based business that wants everyone who comes in contact with us to see the love of Christ in all we do,” he explains. “We live out our mission through our four pillars — trust, servitude, discipleship and integrity — and we truly are a family.”
Josh’s journey with Millwood also led to a personal transformation. At a company event in 2018, he gave his life to Jesus — a moment that changed everything. “Before Millwood, I didn’t have faith in God,” he shares. “Thanks to this company, I now know my Lord and Savior, Jesus Christ.” Today, Josh leads his team with compassion and strives to reflect Christ’s love through his work, his leadership and his life.