As a National Account Manager at Millwood, Amy oversees several key customer accounts, working closely with operations, logistics and sales teams to ensure that each partnership runs smoothly and consistently across multiple locations. Acting as a liaison between customers and internal teams, she helps align Millwood’s capabilities with each customer’s unique needs, making sure expectations are met — and often exceeded.

Before joining Millwood, Amy built her career in customer service and supply chain operations, where she discovered a love for connecting with people and solving complex problems. The opportunity to join Millwood appealed to her because of its strong values, faith-driven mission and genuine care for people. “It’s more than just pallets,” Amy says. “It’s about relationships and teamwork.”

Over the years, Amy has led successful onboarding for new accounts, navigated challenging logistics scenarios and developed creative solutions to improve customer outcomes. She credits Millwood’s collaborative culture for these successes, emphasizing that teamwork and mutual respect are the foundation of every accomplishment.

Amy’s work spans a variety of industries, where she helps customers align their pallet management and logistics strategies with sustainability and efficiency goals. She has also played a key role in strengthening Millwood’s vendor network and enhancing communication processes to improve both consistency and customer satisfaction.

What Amy values most about Millwood is its unwavering commitment to service, integrity and faith. She believes that when a company genuinely cares about its people — employees, customers and partners alike — it creates an environment where everyone can thrive.

Her approach to leadership is guided by integrity, respect and empathy. Grounded in her faith, Amy strives to treat everyone with honesty and kindness, viewing each interaction as an opportunity to serve others with purpose. Outside of work, she cherishes time with her family and enjoys contributing to her community through volunteer efforts and local initiatives that strengthen relationships and foster connection.