As Customer Support Manager for National Accounts, Paula Rickert plays a vital role in serving some of Millwood’s largest customers across the United States. She manages relationships with major National Accounts that operate multiple locations and ensures each receives the same reliable communication, consistent service and trusted partnership that define Millwood’s reputation.

Paula has been part of the Millwood family for 11 years and brings experience and dedication to her role. She takes pride in helping customers navigate complex supply needs, coordinating with internal Teams and finding solutions that keep their operations running efficiently. Her focus on accuracy, timeliness and relationship building has earned her the trust of customers and Team Members.

Her path to Millwood was shaped by a desire to work for an organization that values people and purpose. Over the years she has witnessed how Millwood’s culture sets it apart focusing on doing what’s right for Millwood and its customers. 

Paula’s leadership and service are guided by honesty, empathy and respect. She believes in listening first, responding with integrity and always doing what is right for the customer. These values strengthen relationships and create a foundation of trust that supports long-term partnerships.