As Customer Support Team Manager for the Western Region, Kristi Waid plays a vital role in ensuring Millwood’s operations and customer relationships run smoothly and efficiently. She oversees a team dedicated to sourcing pallets for the Heartland and Missouri Valley regions while also processing orders and sourcing consumables and machinery parts. Her leadership helps keep Millwood’s customers supported and its operations running seamlessly from one end of the supply chain to the other.

Kristi’s journey with Millwood began three decades ago when she answered an ad for Liberty Industries’ Machinery Division. What started as a new job opportunity became a lifelong career marked by meaningful relationships and personal growth. “I enjoy the work and the people I work with,” Kristi says. That simple truth has been a consistent theme throughout her time at Millwood, where teamwork, respect and service are at the heart of everything she does.

Over the years, Kristi has witnessed significant changes in the industry and within Millwood itself, but one thing has always remained constant — the company’s unwavering commitment to people. “Our commitment to showing others the love of Christ in all that we do, along with treating everyone with kindness and respect, is what sets Millwood apart,” she says. This belief guides her every day as she leads her team and serves customers across the Western Region.

Kristi’s approach to leadership is grounded in faith and built on core values that mirror Millwood’s mission — trust, servitude, discipleship and integrity. She believes that leading by example, showing empathy and treating everyone with dignity are essential to building strong teams and long-lasting partnerships.

With more than 30 years of dedication, Kristi continues to be a trusted leader and a steady presence within Millwood, exemplifying the company’s mission to serve others and reflect the love of Christ in all that we do.