Crissy Crawford serves as the Regional Customer Manager for Millwood’s Bluegrass Region where she supports customers by ensuring their pallet and packaging needs are handled with consistency, responsiveness and care. In her role Crissy works closely with customers, sales partners and internal Teams to maintain strong communication and dependable service. Her goal is simple and clear: make sure every customer feels supported and valued.

Crissy’s journey to Millwood began when she decided it was time to leave the retail world in search of better work life balance. A friend who worked with Millwood passed along her resume, and that introduction led to an opportunity that aligned with her professional goals and personal priorities. The transition allowed her to apply her customer service experience in a new industry while gaining stability and support.

What resonates most with Crissy about Millwood is the genuine care the company shows its Team Members. During her first few years with the company she experienced significant family challenges. Millwood’s understanding and flexibility allowed her to be present for her family in ways that would not have been possible in her previous career. That support left a lasting impact and strengthened her appreciation for the company’s culture.

Crissy focuses on building trust with her customers and exceeding their expectations whenever possible. She takes pride in anticipating needs, responding quickly and ensuring issues are resolved efficiently. For her, success is measured not only in results but in the strength of the relationships she builds.

Her approach to leadership and service is rooted in a strong work ethic instilled by her parents. She grew up watching them work hard and help others, and she carries those values into her professional life each day. Crissy believes dedication, reliability and kindness go a long way in building lasting partnerships.

Crissy is proud to serve the Bluegrass region and remains committed to delivering thoughtful service that reflects both her personal values and Millwood’s mission.