As a Regional Customer Manager for Millwood, Samantha serves customers across the Midwest territory with a focus on mid to northern Ohio. She provides dedicated customer service and sourcing support while working closely with four Millwood plants in eastern Ohio to help ensure each operates at full capacity. Her ability to connect people, solve problems and coordinate efforts across multiple teams makes her an important part of Millwood’s customer support team.

Samantha began her Millwood career as an inside sales specialist after hearing about the company from a friend who was already part of the team. The opportunity sounded both challenging and exciting, offering a chance to grow in a company with strong values and room for advancement. Years later, both women are still thriving at Millwood, a testament to the company’s supportive culture and opportunities for long-term careers.

What stands out most to Samantha about Millwood’s mission is the way ownership truly cares for every team member, partner and customer. Having witnessed the company’s exponential growth since she started, she appreciates that despite its size, Millwood still feels like a small, family-owned business where people genuinely matter.

In her work, Samantha partners with her sales teammate to tackle challenges of every kind. “Between his decades of experience and my tenacity of never giving up, we are determined to find a solution that will work for any problem,” she says. With access to the Millwood Lab and a team of experts across the organization, she helps customers find creative and effective packaging solutions.

Guided by the Golden Rule, Samantha strives to treat others the way she wants to be treated. She values relationships above all and works hard to deliver exceptional service every day.

Beyond her role, Samantha says Millwood’s commitment to providing volunteer opportunities in the community is priceless. “Not only giving back to the communities that Millwood is present in but giving their team members an opportunity as well to give back is leading by example and inspiring,” she says.