As a Customer Support Manager on Millwood’s National Accounts Team, Braeden O’Shaughnessy provides dedicated service and support to customers across a wide range of industries. His role focuses on ensuring each customer’s pallet and packaging needs are met with efficiency, reliability and care. By working closely with Millwood’s sales team, Braeden helps deliver seamless solutions that keep customer operations running smoothly while upholding the company’s high standards for service and excellence.

Before joining Millwood, Braeden was a student-athlete in college, an experience that shaped his approach to Teamwork, adaptability and perseverance. 

“Being part of a Team taught me how to stay focused, adjust quickly and work toward a common goal,” he says. “Those same principles apply to what we do every day at Millwood.”

Since joining the company, Braeden has excelled in assessing customer needs, coordinating with multiple departments and ensuring every order is handled with accuracy and attention to detail. He thrives on problem-solving and takes pride in finding creative ways to meet challenges head-on. 

“Working with customers from different industries has taught me to think innovatively,” he says. “I enjoy collaborating with our Team to find solutions that really make a difference.”

For Braeden, what sets Millwood apart is its unwavering commitment to people — both customers and Team Members.

 “Millwood goes above and beyond,” he explains. “We have more than 40 locations nationwide, and every one of them shares the same focus on serving our customers efficiently and with integrity.”

Passionate about collaboration and personal growth, Braeden believes Teamwork is the foundation of success. 

“Every day, I strive to reflect Millwood’s dedication to excellence,” he says. “Our mission to serve others through faith and integrity drives everything I do, and I’m proud to be part of a team that lives those values.”