As Millwood’s Product Line Manager for Custom Crating, Zach leads the development and management of all “value-add” packaging products that go beyond standard pallets. His work brings together creativity, technical expertise and collaboration to design solutions that help customers protect and transport their products safely and efficiently. From initial concept to finished product, Zach oversees every stage of the process guiding teams, refining designs and ensuring Millwood continues to set the standard for quality and innovation in custom packaging.

Zach has spent roughly a decade in the custom packaging solutions industry, a field that perfectly blends his passion for problem solving with hands-on creativity. “What drew me to the packaging industry is the ability to see a product move from an idea to a physical product,” he says. “My passion is to help solve a problem with a creative solution, and the packaging space allows me to do this every day.” That mindset, finding better ways to meet customer needs, is what continues to drive his work at Millwood.

One of Zach’s key accomplishments has been leading the establishment of Millwood’s design team for value-add packaging. Creating a team that could design, test and deliver custom crating and packaging solutions was both a challenge and a significant milestone. “The pursuit of standardized processes for value-add packaging is challenging and rewarding,” he explains. “It’s about creating systems that make innovation repeatable and consistent so every customer gets a solution that’s efficient, reliable and built to last.”

Zach’s leadership extends beyond operations and process improvement. He plays a crucial role in advancing Millwood’s capabilities within the custom packaging space, working closely with engineers, designers and production teams to explore new materials, technologies and methods. His efforts have strengthened Millwood’s position as a trusted partner for customers with complex, high-value packaging needs.

What stands out most to Zach about Millwood is its authenticity. “The genuine heart and soul of Millwood beats throughout all parts of the business,” he says. “I consistently feel the intentional message that our Pillars send throughout Millwood, our customers, our vendors and our communities.” For him, Millwood’s commitment to trust, servitude, discipleship and integrity isn’t just a set of values; it’s a way of life that defines how the company serves others.

Zach’s leadership style is guided by his beliefs that leading with empathy creates stronger teams, clearer communication and better outcomes for everyone. “I lead with compassion, intention and respect,” he says. “That’s how I try to approach every decision and every relationship whether it’s with a team member, a customer or a partner.” 

Under Zach’s guidance, Millwood continues to expand its value-add offerings and strengthen its expertise in custom crating. His focus on building systems, teams and relationships ensures that Millwood’s solutions meet both the functional and relational needs of its customers providing quality products backed by a company that truly cares.

For Zach, being part of Millwood means more than overseeing a product line; it’s about building something lasting. It’s about combining creativity with purpose and using his skills to serve people in meaningful ways. Through his leadership, innovation and heart for others, Zach continues to help Millwood grow its impact while staying true to the mission that drives everything the company does.

When he’s not leading projects or mentoring his team, he spends time with his family, enjoying the moments that keep him grounded and inspired.